i. What is ReUp
ReUp is a socially conscious business that is looking to revitalize the community through shopping. We are a multi-vendor marketplace that specializes in small-medium business growth through ecommerce shopping.
ii. What can be sold on ReUp
ReUp will allow vendors to sell health and beauty, accessories and jewelry, clothing and shoes, art and books, kids and baby products or toys. Entertainment, Tech. Home, and more. ReUp has the right to refuse any products that are not deemed ReUp approved.
iii. What can’t be sold on ReUp
No alcoholic beverages of any kind can be sold through ReUp including naturally occurring alcohol products. Any drug related products or products including illegal/illicit drugs are strictly prohibited. Due to the inability to verify age, we are unable to sell or distribute any products that require an age minimum. Any drug related products will not be allowed. Our goal is to keep you, consumers, and the community safe. Any infringement upon this rule will require legal action and authority intervention.
iv. Seller Standards
You must uphold honesty with both consumers and ReUp. Direct contact must be clear to all consumers for cancellations, questions, or inquiries. Responding to ReUp and consumers in a timely manner is recommended and appreciated. Maintaining good ethics is of the utmost importance. Having a good reflection on the community and ReUp is extremely paramount. Obey all shipping and national laws when selling products through ReUp. Vendors are expected to be as truthful and candid as possible with their consumers. Vendors will never deliberately hide or mislead any information from consumers and will openly share information that is important to creating a stable relationship and environment. Vendors will conduct business in accordance with all applicable laws and regulations set forth by ReUp.
v. How to manage your ReUp shop
To manage your shop, ReUp will give you a personal dashboard and seller app. The app is called sellonreup and the dashboard website link is joinreup.com/dashboard. Dashboard features include tracking your stats, shipping management, payment withdrawal system, tracking orders system, inventory management, return information, communication system, active listings, and ReUp payment information. If your store has no sales for 180 days, ReUp has the ability to deactivate your account.
vi. Selling Fees
ReUp takes a 5% commission transaction out of all sales plus the shipping price you, the vendor sets. This only accounts for all transactions made through ReUp media and website. The payment process will be made through ReUp pay. An additional 3% charge will be included for any credit card sale. An initial $.20 fee will be applied to every post despite quantity. Whether a post has 100 products or 1, it will have a $.20 fee for each post. Any sales through your personal website or marketplace without connection to ReUp will have no charge. If a customer is connected through the ReUp website, you must not persuade or provoke the consumer to buy directly through your website. Any consumers found through ReUp must go through the ReUp process and transaction. If this rule is broken, ReUp has the right to terminate your account immediately. All transactions will be monitored but will have no interference. No Monthly fees will be applied.
vii. Shipping Fee
Shipping fees are based on the method of transportation, system, company, and set price. You must set the shipping price at the same price as charged by the company you use. Companies that you are able to use include USPS, Fedex, USP, and DHL. You are unable to inflate shipping prices for profit. ReUp has the right to terminate your contract for inflated shipping prices.
viii. ReUp Pay
ReUp pay accepts credit cards, debit/bank cards, ReUp Gift Cards, ReUp Credits, PayPal, Apple Pay, Google Pay. ReUp does not accept mailed in cash or checks. Online payment for products is the only option.
ix. Vendor Reimbursement Schedule
Vendors will receive funds from purchase ten business days after the product has been delivered to the consumer. “Weekends excluded”. Payment will be delivered to the bank account you have provided when signing up with ReUp. You can track these fund movements through your dashboard account and your ReUp seller app during the selling process. You can find the app at sellonreup and the dashboard website link is joinreup.com/dashboard.
x. Being a Member of the ReUp community
Our inclusivity program is meant to connect consumers with companies and owners who have certain specialized characteristics. Our inclusivity program currently has six branches. These branches include, minority owned, woman owned, LGBTQ+ owned, cruelty-free, vegan, and handmade. If registering to become a part of our inclusivity program, you must meet all necessary guidelines. To register please sign up at www.reuptoday.com
xi. Creating and Uploading Content
As a part of the ReUp vendor community, you have the right to create and upload a variety of content such as posts, photos, and videos. In order to keep the safety of our community, you agree that you will not upload content that is: Abusive, threatening, defamatory, harassing, racist, homophobic, transphobic, vulgar, or videos showing obscene cruelty to animals or people. No posts must be in violation of someone else’s privacy or intellectual property rights.
xii. Privacy and Protecting Personal Information
If vendors disclose personal information without the consumer’s proper consent, you are responsible for that infraction and will be subject to ReUp contact and possible account dismissal. ReUp does reserve the right to contact law enforcement if serious infringement occurs. An example of this would be any release of information that is meant to be used for ill purposes. Personal consumer information may only be used for ReUp-related communications or ReUp transactions. You may not use this information for personal vendor websites or keep any of this information in your personal database. Without the consumer’s consent, you may not add any ReUp consumers to your email or physical mailing list. You may not use a consumer’s identity for marketing, or to obtain/retain any payment or personal information.
Vendors are responsible for knowing the standard of consent required in any given instance. All vendors must stay current in understanding rules, policies, and new alterations. If ReUp has to go to litigation or court due to incriminating actions by vendors, you must pay all fees, not limited to lawyer consultation.
xiii. Communication Standards
You must uphold honesty with both consumers and ReUp. Direct contact must be clear to all consumers for cancellations, questions, or inquiries. Responding to ReUp and consumers in a timely manner within 48 hours is recommended and appreciated. If a response takes longer than 48 hours, ReUp has the ability to use our policy at full discretion. Our policy states that the customer will get a refund if upset with the service provided. ReUp will keep the 5% cut and the 3% credit card charge will still apply. Maintaining good ethics is of the utmost importance. Having a good reflection on the community and ReUp is extremely paramount. No cursing, foul language, bullying, or harassment is tolerable.
No misleading or false information must be displayed on your page or given through direct messaging. Contact through ReUp will be open 24 hours a day for 7 days a week. Please understand that ReUp and consumers may not respond to messages sent at certain times of the day. You have the ability to call, message, or virtually meet with consumers at any time. Meeting with ReUp can be scheduled and booked if requested. Any non-concerning questions may also be sent through direct messages.
Messages may be monitored but no intervention will be possible. There should be no foul language on either party while using ReUp chat, even in joking manners. If messages have been found containing profanity, abusive, threatening, defamatory, harassing, racist, homophobic, transphobic, vulgar, or videos showing obscene cruelty to animals or people. No posts must be in violation of someone else’s privacy or intellectual property rights., ReUp will contact you. A second instance of intervention will include heavier evaluation.
xv. Communicating Cancellations
Cancellations will be allowed before packages have been delivered. If a consumer orders a product and they choose to send it back, the consumer will have a no charge through ReUp. A vendor will have a 3% charge if items are returned through ReUp pay, but the 5% transaction fee will not be applied. A cancelation is only available from the order placement to the shipping. Once a product has shipped, it has then been labeled a return if the consumer sends the package back. ReUp will send a notification if a consumer decides to cancel an order.
A return will be accepted within a certain range of time, set by you. Options include 30 days, 60 days, or 90 days. ReUp does not recommend any longer of a returning period. If a package is sent with multiple products in there and only a few items are sent back, then all items that have been kept by the consumer will stay charged to their account. Items must only be charged if kept. There will be no fee to send items back through the ReUp process, or by your company. Returns do not cost an additional fee (excluding shipping methods).
Reviews will be given and displayed on the app once consumers have bought the product. Reviews are from people that have bought this product and received it in the mail. Reviews are given out of 5 stars and the average will be publicly displayed on every product. If you believe a review to be false, misleading, inaccurate, or blatantly disrespectful, you have the ability to ask the consumer questions or contact ReUp. Know that you must ask negative reviews in a calm and caring manner. If you find out reviews have been placed by consumers that have not bought your product, ReUp will remove the review. Once a review has been posted, no alterations can be made by the consumer. If a review is left up for longer than 100 days, ReUp will not remove the review. Profanity of any kind will not be in reviews and will be unable to post if containing foul language. Consumers must receive their package with all products to begin a review.
xviii. Your Seller Account and ReUp Terms
In order to maintain your account, you must abide by all ReUp rules and regulations. Constant and unusual order activity including buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, ReUp may take actions to ensure consumer safety. ReUp will contact vendors through email or phone call if any of the previous issues arise. If ReUp has reason to believe messages, content or information, violate our terms, including this vendor’s agreement, we may deactivate or terminate your account. ReUp will notify the vendor if any of these actions are taken or persuited. All rules and regulations set by the ReUp vendor’s agreement should be enacted and used at full discretion. All rules and regulations made are set in place and should be effective immediately.
xix. Seller Protection
ReUp will contact consumers about any problems that may arise due to their virtual behavior. If given good reasoning or evidence, we can remove a consumer from viewing your products or disturbing you. ReUp reserves the right to withhold personal information about consumers. The same goes for company information.
Direct messages, comments, and reviews must not include the following: Abusive, threatening, defamatory, harassing, racist, homophobic, transphobic, vulgar, or videos showing obscene cruelty to animals or people. No posts, comments, reviews, or messages must be in violation of someone else’s privacy or intellectual property rights. Any messages, reviews and comments must not undermine the integrity of the ReUp terms.
The vendor shall indemnify, defend, and hold harmless ReUp from and against any and all actions, causes of action, claims, and demands and from all damages, losses, costs, or expenses of any nature which arise from or occur in connection with the conduct of the Vendor, its employees, or agents, of any actions undertaken by the Vendor which adversely affect ReUp, unless such loss or damage results from ReUp’s gross negligence or willful misconduct.
ReUp reserves the right to handle its legal defense however it sees fit, even if Vendor is indemnifying ReUp, in which case Vendor agrees to cooperate with ReUp so ReUp can execute its strategy.
xxi. Legal Disputes
xxii. Changes to the Terms
ReUp may update the terms of this Vendor Agreement from time to time. If ReUp believes the changes are material, ReUp will inform you of the changes by posting the changes via your dashboard and/or sending you an email or message about the changes. That way you can decide whether you want to continue using ReUp. Changes will be effective upon the posting of the changes unless otherwise specified. Vendor is responsible for reviewing and becoming familiar with any changes. Vendor’s use of ReUp following the changes constitutes Vendor’s acceptance of the updated terms.
xxiii. Termination of Vendor Agreement
ReUp may immediately terminate this Vendor Agreement and your ability to use the ReUp marketplace should we have reason to believe you, your products, or your use of the marketplace violate the terms of this Vendor Agreement. If we terminate this Vendor Agreement you will no longer be allowed to use the ReUp marketplace. Generally, ReUp will notify you that your Vendor Agreement has been terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.
This contract outlines your rights and responsibilities when you use ReUp.com, our mobile apps, and all other services provided by ReUp. We’ll refer to all of these collectively as “Services.” Any new features or tools added to the current Services shall also be subject to the Terms. ReUp reserves the right to update and change the Terms by posting updates and changes to the ReUp website. Please be sure to occasionally check back for updates. If you do not agree with the amendments, you must cease using the Services.
Please note that the “Disputes with ReUp” section contains an arbitration clause and class action waiver. By agreeing to the Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or representative actions.
i. To access and use the Services, you must register for a ReUp account (“Account”) by providing accurate information about yourself that is indicated as required. It is prohibited to use false information or impersonate another person or company through your account. Your ReUp may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
ii. You must be 18 years or older to open an Account with intent to use our Services. Minors under 18 and at least 13 years of age are only permitted to use our Services through an account owned by a parent or legal guardian with their appropriate permission and under their direct supervision. Children under 13 years of age are not permitted to use ReUp or the Services. You are responsible for all account activity conducted by a minor on your account.
iii. You confirm that you are using ReUp for the purposes of conducting business activity and not for any personal, household or family purpose.
iv. You acknowledge that ReUp will use the email address you provide on opening an Account or as updated by you as the primary method for communication with you. Your primary Account email address must be capable of both sending and receiving messages and must be monitored by you. Your email communications with ReUp can only be authenticated if they come from your primary Account email address.
v. You acknowledge that you are responsible for keeping your password secure. ReUp cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
vi. You acknowledge that you are solely responsible for the creation and operation of your ReUp Account. This includes but is not limited to all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account. When registering as a business entity, you personally guarantee that you have the authority to agree to the Terms on behalf of the business. Also, your accounts are not transferable.
vii. Any contract of sale through your ReUp Account is directly between you and the buyer.
viii. These Terms do not create an agency, partnership, joint venture, or franchisee relationship between you and ReUp.
ix. A breach or violation of any of these Terms, as determined in the sole discretion of ReUp may result in an immediate termination of your Account.
i. Selling on ReUp
Having a good reflection on the ReUp community is extremely paramount. ReUp does not tolerate messaging that includes profanity, foul language, bullying, or harassment on any of ReUp’s communication and messaging platforms, including ReUp Chat. Misleading or false information must not be displayed on your page or given through direct messaging.
If messages have been found containing profanity, abusive, threatening, defamatory, harassing, racist, homophobic, transphobic, or vulgar language, or videos showing obscene cruelty to animals or people, ReUp will contact you and reserve the right to terminate your account and use of Services in accordance with these Terms. Posts must not be in violation of someone else’s privacy or intellectual property rights.
Messages may not be used for unsolicited advertising or promotions, spam, violating our Anti-Discrimination Policy, or interfering in any way with the business of another member
Contact through ReUp will be open 24 hours a day and 7 days a week. Please understand that ReUp and consumers may not respond to messages sent at certain times of the day. You have the ability to call, message, or virtually meet with consumers at any time. Meeting with ReUp can be scheduled and booked if requested. Any non-concerning questions may also be sent through direct messages.
b. Communicating Cancellations and Returns
If you are unable to complete a transaction, you must notify the buyer immediately and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.
Cancellations will be allowed before packages have been delivered. If a consumer orders a product and chooses to send it back, the consumer will have a no charge through ReUp. A vendor will have a 3% charge if items are returned through ReUp pay, but the 5% transaction fee will not be applied. A cancellation is only available from the order placement to the shipping.
Once a product has shipped, it has then been labeled a return if the consumer sends the package back. ReUp will send a notification if a consumer decides to cancel an order.
Consumers must adhere to the following terms when using ReUp Services:
i. When purchasing a product from a ReUp vendor while using ReUp Services, you agree to follow all payment and shipping guidelines. You also agree to adhere to all returns, refund, and cancellation policies.
ii. Follow the Anti-Discrimination Policy when writing a review and communicating with the vendor for any reason, including requesting a cancellation or return.
iii. Returns and cancellations are allowed in accordance with these Terms and the policies set by each ReUp vendor. ReUp vendors are required to provide and make accessible all of their policies for consumers and ReUp.
ii. ReUp reserves the right to terminate or suspend your account and use of our services at any time should we have reason to believe you, your products, or your use of the marketplace violate the terms of the Vendor Agreement and any ReUp policies or have engaged in fraudulent activity in connection with the use of the Services.
iii. Upon termination of the Services by either party for any reason:
iv. ReUp will notify you that your account has been terminated, unless you’ve repeatedly violated our terms, or we have legal or regulatory reasons preventing us from notifying you.
JOIN REUP, LLC (“REUP”) SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH REUP SERVICES ARE PROVIDED BY JOIN REUP, LLC ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. REUP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF REUP SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH REUP SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF REUP SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, REUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. REUP DOES NOT WARRANT THAT THE REUP SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE REUP SERVICES, REUP’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM REUP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULL EXTENT PERMISSIBLE BY LAW, REUP WILL NOT BE LIABLE FOR ANY LOST PROFITS OR REVENUES, OR DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY REUP SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY REUP SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
The vendor shall indemnify, defend, and hold harmless ReUp from and against all actions, causes of action, claims, demands, and from all damages, losses, costs, or expenses of any nature which arise from or occur in connection with the conduct or misconduct of the Vendor, its employees, agents, or anyone associated with the Vendor’s account. In other words, if ReUp gets sued due to your misconduct or violation of any ReUp policies and terms, you agree to defend and indemnify ReUp according to terms outlined in your Vendor’s Agreement.
i. Disputes with ReUp
ii. Disputes with Other Users
You release ReUp from any claims, demands, and damages arising out of disputes with other users or parties.
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.
ReUp complies with all anti-discrimination laws, including [Title VII of the Civil Rights Act of 1964, Americans with Disabilities Act (ADA) and Age Discrimination in Employment Act (ADEA.)] We explicitly prohibit the use of our Services to discriminate against people based on age, race, color, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, and any other characteristics protected under applicable state and federal laws.
It is your responsibility to know your local laws and any other legal regulations on discrimination that might apply to you. Discrimination is any negative action or attitude directed toward someone because of these protected characteristics. Additionally, ReUp does not allow hate speech. Hate speech occurs when violent, offensive, derogatory, or demeaning language is directed at a person or group based on any of the protected characteristics.
When listing items, writing reviews, or having direct communication with other members of the ReUp community, such as via messages, discrimination and hate speech are not allowed.
If you think discrimination or hate speech has occurred on ReUp, please report it ReUp through the Help Desk in your dashboard and we will investigate. If you see a listing on ReUp which you believe is in violation of our Prohibited Items Policy, including prohibited hate items, please report the item to ReUp through the Help Desk in your dashboard.
Cookies and Technologies Policy
ReUp uses Cookie Technologies (cookies, pixels and other technologies) to recognize you on ReUp and to understand the effectiveness of the interest-based ads we show you. The data we collect is also used to help your browsing experience and to make ReUp’s website and app function for you and feel more customized.
Intellectual Property Policy
ReUp respects the intellectual property of others. We do not claim to own any content posted to our website or app by vendors or consumers. You maintain the ownership of the content that you post when using our Services. By using ReUp Services, you understand that ReUp reserves the right to use names, logos, service marks, and trademarks to promote our Services. If you believe that there has been infringement on your intellectual property rights, please report to ReUp using the Help Desk in your ReUp dashboard.